Shipping
Delivery Costs & Order Process Time
- We offer 'free shipping' on everything
- We aim to deliver the product within 5 -7 business days
Modify shipping address or phone number
- In case you want to change the shipping address or phone number of the order which you’ve recently placed. Please write to us at support@arcadium.shop within the first 4 hours of order confirmation keeping the subject as “MODIFY SHIPPING ADDRESS / PHONE NUMBER”. Also, include your order ID, current address / phone number, and the modifying address / phone number. After the first 4 hours, it will not be updated / changed.
Exchange & Return
Received a damaged / defective product
- In case the product that you have received is damaged or defective, we request you to write to us at support@arcadium.shop within 7 days of product delivery keeping the subject as “DAMAGED / DEFECTIVE PRODUCT”. Please attach an image & video of the damaged / defective product in the mail.
- We request you to keep the product unused, unwashed and in the original packaging. We’ll arrange a reverse pick up here, it’s mandatory for you to keep the return receipt for future reference. Once the product reaches our warehouse, a quality check will be performed. If the product fulfills our criteria of damaged or defective product a refund / store credit will be initiated here.
Not satisfied with the product
- In case the product you received is not what you were looking for or doesn’t fulfill your satisfaction, we request you to write to us at support@arcadium.shop within 7 days of product delivery. We’ll initiate a reverse pickup for the same.
- We request you to keep the product unused, unwashed and in the original packaging. Once it reaches our warehouse, a quality check will be done - if the product passes the quality check, we’ll initiate your refund.
Cancellations
Cancel Order
- In case you want to cancel your order which you’ve recently placed, write to us at support@arcadium.shop within the first 12 hours of the order confirmation keeping the subject as “CANCELLATION”. Please include your order ID, email address & phone number in the mail. After the first 12 hours of order confirmation, the order will not be cancelled.
Refunds
- It takes 7-10 business days (Mon- Fri) to reflect the refund amount in your account after it passes the quality check at the warehouse. If you don’t receive the refund in 7-10 days, please or write to us at support@arcadium.shop keeping the subject as “REFUND”.
Reverse Pickup
- It takes 2-5 business days (Mon-Fri) to arrange the reverse pick up. Once the product is picked up a return receipt will be handed to you. Please keep the receipt with you for future reference. In case it isn’t picked up within 2-5 business days please write to us at support@arcadium.shop keeping the subject as “REVERSE PICKUP”. It takes 10-12 days for the picked-up products to reach our warehouse.
The Company may use a third-party as a payment gateway. The Company disclaims any and all liability accruing to you as a result of any fraud, misuse and/or duplicate transactions arising thereto.
